SHIPPING & RETURN
SHIPPING
We ship globally from our warehouse in Portugal with DHL or UPS shipping carriers. Orders shipped international are shipped on a Delivery Duty Paid (DDP) basis. This means that all relevant import taxes and duties are not included. You will need to pay additional local state duties at the time of delivery of your order.
PORTUGAL
CTT or UPS: approximately 2-3 business days, 8 EUR
EUROPE and UK
UPS: approximately 3-4 business days, 19 EUR
USA
DHL Express or UPS: approximately 3-4 business days, 25 EUR
Parcels to the USA are not subject to customs duties and taxes. Additional payments on delivery are not charged.
ALL OTHER COUNTRIES
DHL Express or UPS: approximately 3-4 business days, 25 EUR
ORDER PROCESSING TIME
If the product is in stock, the package will be sent to the customer within 1 business days.
For pre-orders: 1-2 business days from the moment the goods arrive at the warehouse.
TRACKING NUMBER
After sending the parcel, we will send tracking number to your email address.
If you have not received an order confirmation or tracking number from us, please check Spam folder or contact customer support at asymetriestore@gmail.com
RETURN
You are welcome to return products that are in original condition within 14 days of receiving the order.
To return your order please email us at asymetriestore@gmail.com and follow the steps below:
- Repack your items in the delivery bag
- Stick the return label which you will receive by emailing us asymetriestore@gmail.com.
- Follow the instructions provided by email to send it back to us.